Return & Refund Policy

Updated at 2022-05-01

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Amura Nutrition, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Amura Nutrition Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Amura Nutrition and use the services.
  • Service: refers to the service provided by Amura Nutrition as described in the relative terms (if available) and on this platform.
  • Website: site, which can be accessed via this URL: amuranutrition.com
  • You: a person or entity that is registered with Amura Nutrition to use the Services.

Return & Refund Policy

Thanks for shopping at Amura Nutrition. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Amura Nutrition. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Amura Nutrition, you agree to the terms set forth below along with Policy.

If there’s something wrong with the you bought, or if you are not happy with it, you have 1 week to issue a refund and return your product.

If you would like to return a product, the only way would be if you follow the next guidelines:

  • The package needs to come back with the original receipt of the purchase.

Refunds

We at  ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Amura Nutrition is not liable for damages that are caused to the items during transit or transportation.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Refund Turnaround Time

We are committed to ensuring that our customers have a transparent and hassle-free shopping experience. In the event of a refund, it is our policy to process the refund as swiftly as possible. Upon approval of a refund request, please be informed of the following timeline:

  • Refund Processing Time: Once a refund has been approved, it will be processed within 3-5 working days. This timeframe allows us to perform all necessary checks and prepare the amount to be refunded.

  • Credit to Customer's Bank Account: After the refund has been processed by us, the credited amount will appear in the customer's bank account within an additional 2-7 working days. The exact timing depends on the customer's bank and its processing times, which are outside of our control.

Overall, customers can expect the refund to be credited to their bank account within 5-12 working days from the date of refund approval. We endeavor to work closely with our payment processors and banks to minimize this timeframe whenever possible.

Please note that during peak periods or due to unforeseen circumstances, the refund process may take longer. In such cases, we will communicate proactively with the affected customers to keep them informed of any delays.

For any questions or concerns regarding our refund policy or the status of a refund, please do not hesitate to contact our customer service team. We're here to assist and ensure your satisfaction.

Shipping

Amura Nutrition is responsible for return shipping costs. Every returning shipping is paid by Amura Nutrition, even if the item didn’t have free shipping in the first place.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.